How to shop safely as Wales alert level begins to downgrade

With coronavirus levels continuing to improve in Wales these past months, and the resulting lowering of restrictions to alert level 2 on Monday 17th May. We are looking forward to welcoming more visitors back to the centre in the coming weeks. As always, the safety and wellbeing of our visitors, tenants and staff is our utmost priority at all times, and we’d like to remind everyone of what we’re doing to ensure this is maintained and how you can help keep everyone safe.

Current alert level 2 restrictions mean all indoor hospitality can re-open, allowing 6 people from up to 6 households (not including children under 11) to book a table.

As a result, we are very happy to announce that all cafés within the centre are now open for business. Most establishments have returned to allowing customers to be seated at suitably distanced tables, with the exception of Greggs, which is currently open for takeaway service only.

All cafés continue to operate with stringent Covid-safe protocols in place - please see below advice.

The cafés now open for your refreshment are:

  • Honey Bee
  • Barista’s Coffee Shop
  • Café Latte
  • The Hideout Café
  • Costa
  • Greggs (takeaway service only)

 We ask that all visitors and tenants continue to follow these rules closely and consistently wherever possible, which follow the current Government advice:

  • Please do not visit the centre if you have had a new cough or a fever (Temperature above 37.8C). Seek and follow Government advice.
  • Practice physical distancing - try to stay at least 2 metres (3 steps) away from anyone you do not live with (or anyone not in your support bubble).
  • Please wear a face mask within the centre unless under 11 years old or medically exempt.
  • Keep your hands clean, wash regularly and thoroughly, for at least 20 seconds with soap and water. Using hand sanitiser regularly where soap and water are unavailable is also advised.

At the centre, we have a variety of measures in place to help ensure that visitors are able to adhere to these rules. Each retailer will also have their own safety measure in place to help visitors maintain cleanliness and safety.

One-way systems
To ensure there is a manageable flow of customers through the centre at busy times, we have installed a one-way system and floor markings to help visitors maintain physical distance while navigating the centre. There may also be some waiting outside stores due to capacity limits in place to prevent overcrowding. To help with overcrowding, we advise customers to visit in smaller numbers and consider leaving some family members at home where it is appropriate.

Hand cleaning stations and additional cleaning
Many of the stores in the centre have introduced hand sanitising stations at the entrance to ensure visitors are able to maintain hand hygiene which limits the spread of the virus through contact. Stores have also increased and improved cleaning routines to ensure maximum cleanliness at all times.

Face coverings
Within the centre, you are required to wear a face covering unless medically exempt or under 11 years old. If able please ensure you wear a mask at all times during your visit. Additional details are available here:  

Card payments and protective screens
We continue to encourage the use of card and contactless payment methods wherever possible throughout your visit. Many retailers within the centre have also introduced protective screens at payment and service areas, to further limit contact and the spread of the virus between staff and visitors.

Opening hours

The centre’s opening hours have been extended to Monday - Saturday: 7:00am - 18:00pm, Sunday – 10am-4pm. Although, individual store operating hours may vary, please double check before travel.

Call and collect - Port Talbot library

Port Talbot library, situated on the first floor, is now open but on slightly reduced hours to allow staff to operate a regular cleaning regime. Opening hours are Monday to Friday 10am - 12:30 and 1:30 - 4:00; Saturday 10am – 12:30.

The services borrowers can access are:

  • Browsing
  • Photocopying
  • PC Use – booking is required in 50-minute slots due to the reduced number of PCs and additional cleaning time required after use.
  • Call and Collect – contact the library by telephone 01639 763490/1 or email:, make your selection – you will be asked what format e.g. book or audio book and the genre you would like. You will then be given a convenient time slot for you to collect your items. On collection, your items will be ready in a paper carrier bag. All items borrowed will have been quarantined for a minimum of 72 hours and will be safe to use.

More details about library services are available at:

We’d like to thank all of our staff, tenants and visitors for continuing to follow the rules and playing their part in keeping everybody safe and well in these difficult times. Thank you!

Multi-Storey Car Park

Multi-storey car park
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